OnyxLab← Back to homePrivacy Policy
Last updated: January 2025
This Privacy Policy describes how Onyx AI Systems, Inc. ("we," "our," or "us") collects, uses, processes, and discloses your information in conjunction with your access to and use of our AI services, applications, and platforms (collectively, the "Services").
Information We Collect
We collect various types of information from and about users of our Services:
Personal Information
Information that identifies you personally, such as your name, email address, account credentials, and payment information when you register or make purchases.
Customer Content
Data you provide when using our AI Services, including queries, inputs, uploaded documents, and any content you submit for processing.
Usage and Log Data
Information about how you interact with our Services, including access times, pages viewed, IP address, device information, and browser type.
Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to collect information about your browsing activities and to personalize your experience.
Derived and Inferred Data
Information we derive or infer from other data we collect, such as preferences, characteristics, and behaviors based on your interactions.
Legal Basis for Collection
We collect and process your information under the following legal bases:
- 01Contractual Necessity: To perform our contractual obligations, including providing our Services.
- 02Legitimate Interests: To pursue our business interests, including improving Services and conducting research.
- 03Consent: Based on your express consent, which you may withdraw at any time.
- 04Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Use Your Information
We use the information we collect for purposes related to providing, maintaining, protecting, and improving our Services:
Providing and Improving Services
Operating, maintaining, and enhancing our AI Services and platform functionality.
AI Model Development
Training and improving our AI models to deliver better results and capabilities.
Analytics and Research
Understanding how our Services are used and conducting research to improve them.
Communications
Sending service-related notifications, updates, and marketing communications (with consent).
Legal and Compliance
Complying with legal obligations and protecting our rights and interests.
Automated Decision-Making
Our Services may involve automated decision-making and profiling to provide personalized experiences and service optimizations. By using our Services, you acknowledge these activities as part of our legitimate business interests.
Data Security and Retention
Security Measures
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. However, no security measures are perfect or impenetrable.
Important: You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You agree to notify us immediately of any unauthorized access or security breach.
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
Access & Portability
Request access to and copies of your personal information.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information.
Restriction
Request restriction of processing in certain circumstances.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent where processing is based on consent.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.
Note: Some web browsers broadcast "Do Not Track" signals. At this time, we do not honor these signals but provide privacy management tools as described in this policy.
Complaints
If you have concerns about our privacy practices, please contact us first. If you are unsatisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.
© 2025 Onyx AI Systems, Inc. All rights reserved.